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Privacy Policy

Last updated: 6 September 2026

RENOVISTA LTD (“we”, “our”, “us”) is a company registered in England and Wales (company number 17429408), with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We operate and serve clients internationally, including in the United States. This policy explains what information we collect, how we use it, and your rights.

1. Information we collect

1.1 Personal information you give us

Name, email address, mobile or telephone number, business name and details, project or service requirements, and billing information where applicable.

1.2 Technical and usage information

IP address, device and browser type, pages visited and time on site, referral source, and cookie or tracking identifiers.

1.3 Lead and customer data

Information submitted through our web forms and booking widgets, and records held in our CRM and call-tracking systems, including contact details, quote requests and communication logs.

2. How we use your information

To provide and deliver our services; to contact you about an enquiry, booking, appointment or account; to send you SMS messages you have consented to receive (see section 3); to operate marketing and lead-generation services; for analytics, diagnostics and service improvement; and to meet legal, tax and regulatory obligations.

3. SMS / text messaging and mobile opt-in

If you provide your mobile number and tick the consent box on our form, you agree to receive text messages from RENOVISTA LTD.

  • What we send. Non-marketing / transactional — appointment confirmations and reminders, account and booking information, product or service details, responses to support requests, and web chat replies. Marketing — special offers, discounts, promotions and new service updates, where you opted in to marketing messages.
  • Consent is voluntary. Consent to receive text messages is not a condition of purchase and is not required to submit our form or use our services.
  • Message frequency varies.
  • Message and data rates may apply.
  • Opt out at any time by replying STOP to any message. You will receive one confirmation and no further messages.
  • For help, reply HELP or contact us at [email protected].
  • Age. Our SMS programme is intended for individuals aged 18 or over.
  • Carriers are not liable for delayed or undelivered messages.

No sharing of SMS opt-in data

We do NOT share, sell, rent or otherwise disclose mobile opt-in information, SMS consent, or text-messaging originator opt-in data to any third parties or affiliates for their own marketing or promotional purposes. Mobile information collected for SMS is used solely by RENOVISTA LTD to deliver the messages you consented to receive. The only parties who may process this data are the service providers who operate our messaging platform on our behalf, and they are contractually restricted to that purpose.

4. Sharing and disclosure of other information

Aside from the SMS restriction in section 3, we may share information with service providers who support our business (CRM, hosting, payment processing, analytics), professional advisers, and regulators or law enforcement where legally required. We do not sell personal data.

5. Data retention

We retain personal data only as long as necessary to provide our services and to meet legal, accounting and record-keeping obligations, after which it is deleted or anonymised.

6. International data transfers

RENOVISTA LTD is a UK company. Your data may be processed in the United Kingdom, the United States, or other jurisdictions where our service providers operate. Where data leaves the UK or EEA we rely on appropriate safeguards such as standard contractual clauses.

7. Your rights

You may request access to, correction of, or deletion of your personal data; object to or restrict processing; request portability; and withdraw consent (including SMS consent) at any time. To exercise any right, contact [email protected]. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

8. Cookies and tracking

We use cookies and similar technologies for site functionality, preferences and analytics. You can disable cookies in your browser settings, though some features may not work as intended.

9. Data security

We use appropriate technical and organisational measures to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the latest revision, and continued use of our services constitutes acceptance.

11. Contact us

RENOVISTA LTD
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company number 17429408
Email: [email protected]

RENOVISTA LTD
Registered in England and Wales, company number 17429408
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: [email protected]
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